Thursday, November 8, 2007

Ubiquitous interactive computing comes to the corner bank?!

Here is another way that innovative technologies are supporting "human-world" interaction. My last post addressed the topic wayfinding and gas pumps with internet-linked touchscreens... if you decide to forgo the ATM and wander inside your corner bank, you'll be amazed at the changes

According to a post from the Bank Channel, Umpqua bank is using technology to promote better customer -(or user) experience:

"Umpqua has collaborated with technology companies including Cisco, Intel, Lenovo, Microsoft, NCR and Planar to develop and integrate technology that the bank says will enhance customer experience and store operations. In many cases, it is the first time these technologies have been implemented in a consumer setting.

Features of the new branch include:

  • Product wall: A 40-foot, interactive plasma wall that features touch screen technology, podcasts and community search functionality.
  • Community wall: This interactive display wall serves as the store's official community center. It provides information on volunteer opportunities and community events, supports fundraising for community organizations and includes a survey option for users to tell Umpqua which topics they would like to learn more about.
  • LocalSpace: Umpqua's own social networking site that is designed to connect and assist local businesses in a virtual setting.
  • Computer cafĂ©: Features tables embedded with state-of-the-art Lenovo laptops for easy-access online banking or Web access.
  • Ask an expert: Connects customers face-to-face with experts on a wide range of financial topics at any time.
  • Interactive and in-store shopping: Customers can browse merchandise from local merchants as well as Umpqua's Discover Local Music CDs, books and other products."
Additional information about Umpqua's innovative use of technologies is described in an article from BusinessWire.

Something like this would be great asset at the mall, or for relatives and friends visiting loved ones during hospital stays.....

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