Saturday, March 8, 2008

Fresh example of a "D'oh!" from Interactive Kiosk News: "Leap Day" causes problems for United check-in kiosks

Via Interactive Kiosk News:

Bill Gerba cited an article from the Chicago Business News and the AP about a snag United Airline's "Easy Check-In" kiosks.

This problem could have been easily prevented, if the programmers thought to look at calendar quirks that occur just once every four years!

"Passengers using United Airlines' "Easy Check-In" found it anything but that on Leap Day when the automated system failed, resulting in longer lines at its U.S. airport counters.

The Chicago-based carrier blamed the service interruption on software issues related to the leap year."


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